Terms of Service

1. Acceptance of Terms

By downloading, accessing, or using Zawāj, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the app.

2. Eligibility

You must be at least 18 years old to use Zawāj. By using the app, you represent and warrant that you meet this age requirement.

3. Account Responsibilities

• You are responsible for maintaining the security of your account credentials
• You agree to provide accurate and truthful information in your profile
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

4. Acceptable Use

When using Zawāj, you agree to:

• Communicate respectfully with your partner
• Provide honest and thoughtful responses to questions
• Not use the app for any unlawful purpose
• Not harass, abuse, or harm another person
• Not impersonate any person or entity
• Not submit false or misleading information

5. Partnerships & Chaperones

Partner Connections

• Partnerships require mutual consent from both parties
• Either partner may disconnect from a partnership at any time
• Your responses are only shared with your partner after both of you complete your daily questions

Chaperone Supervision

• You may invite a chaperone, such as a wali, mahram, or close family member, to oversee you; the chaperone must accept the invitation
• A chaperone can see your active courtships, the daily answers you and a partner give (only after both of you complete them), and your conversation with your current match
• A chaperone cannot see any phone number or social username you share in a conversation, and cannot see conversations with past matches
• You may remove a chaperone at any time, and a chaperone may step down at any time

Messaging

• Matched matchmaking members can message each other in the app. Text only; the conversation is read-only once the match ends
• Sharing your phone number or a social username is your choice, made from inside the conversation, and is sent only to your match
• Deleting a conversation removes it from your account only; your match keeps their copy
• Messages must follow the Acceptable Use rules above; you can report a match from the app, and we may review reported conversations

6. Content Ownership

You retain ownership of the responses and content you submit through Zawāj. By submitting content, you grant Zawāj a limited license to store and display your responses to your partner as part of the app's functionality.

7. Intellectual Property

The Zawāj app, including its design, questions, features, and content (excluding user-submitted content), is owned by Zawāj and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

8. Disclaimers

• Zawāj is a communication tool and is not a substitute for professional relationship counselling or therapy
• We do not guarantee any specific outcomes from using the app
• The app is provided "as is" without warranties of any kind
• We are not responsible for the content of responses submitted by users

9. Matchmaking Membership and Payments

Matchmaking is a paid membership. Joining the matchmaking pool requires an active membership; creating your profile and completing verification do not.

Plans and pricing. Membership is sold as an auto-renewing subscription through the Apple App Store or Google Play (the "store"). The price is shown in the app before you subscribe and is charged in your store country's currency. Introductory and promotional prices, where offered, apply for the period stated and then renew at the standard price. We may change the price, for example to reflect our costs, changes in tax or store fees, or improvements to the service. A new price never applies to a period you have already paid for. The store will tell you before a higher price takes effect, and in some cases will ask you to agree to it; if you do not agree, or you cancel before the new price starts, your subscription ends at the end of the period you have paid for.

Billing and renewal. Payment is taken by the store when you confirm the purchase and at the start of each renewal period unless you cancel at least 24 hours before the period ends. You can manage or cancel your subscription at any time in your Apple Account or Google Play subscription settings. Cancelling stops future renewals, and you keep membership until the period you have paid for ends. Apart from the 14-day right to cancel described under Refunds below, cancelling does not refund the current period.

Discount codes. We may issue codes redeemable through the store. Each code carries its own terms, is personal to you, and may be withdrawn if misused.

What membership includes. One curated match proposal each Wednesday when a compatible member is available, presented bio first, with photos revealed only after both members accept. Where no compatible member is available in a given week, no proposal is made; the Match Guarantee in section 10 describes what happens if we offer you too few potential matches in a billing period. Once you and another member are matched, you are paired with that person only. You will not be proposed to anyone else, and no one else will be proposed to you, until one of you ends the match from the app. Ending a match returns you to the pool for the next Wednesday.

Staying active. Each Wednesday's matching only includes members who have opened the app in the 7 days before it. If you have not, you are left out of that week's matching; where your notifications allow it, we remind you 24 hours and again 12 hours before. Opening the app is enough to be included again.

What membership does not include. We do not guarantee a marriage, a particular match, or a match in any specific week. A match you have already been given is never withdrawn because your membership ends.

Pausing. You may pause matching from your profile. While paused you are not proposed to anyone and receive no proposals; your subscription continues to renew unless you cancel it.

Refunds and your legal rights. Your payment is taken by Apple or Google, so refund requests are made to them and decided under their store terms: Apple at reportaproblem.apple.com, Google from your order history in Google Play. You have a legal right to change your mind and cancel within 14 days of taking out a membership; to use it, ask the store for a refund within those 14 days, or email us. The Match Guarantee in section 10 gives a credit of membership time, not a refund, and it is in addition to your legal rights, not instead of them. Nothing in these terms limits the rights the law gives you as a consumer, including the right to a refund or a price reduction if the service is not provided with reasonable care and skill or as we described it. If you think you are owed a refund and the store has not given it, email support@zawaaj.app and we will make sure you receive what the law entitles you to.

10. Match Guarantee

If in any paid billing period of matchmaking membership we offer you fewer potential matches than the minimum for that period, you may claim a credit of membership time. The minimum is half the number of weekly matching rounds that take place during the billing period, rounded down: two in a monthly period and usually six in a quarterly period. A round takes place every Wednesday at 12:00 UTC. A "potential match" is a match proposal we present to you in the app, whether or not you or the other person accept it.

Some Wednesdays are treated as if we had offered you a potential match, because we could not match you that week. Those are Wednesdays on which you were matched with someone or still had an open proposal from an earlier week, had paused matching, were left out of the matching because you had not opened the app in the 7 days before it, had an incomplete profile (no date of birth or gender on your account), did not hold a verified profile with at least one verified photo, did not have an active membership, or had been removed from the pool for a breach of these terms. For example, in a monthly period with a minimum of two, if you paused matching for two Wednesdays you have met the minimum and no credit is due, whatever happened in the other weeks.

The credit is seven days of membership for each potential match by which you fell short of the minimum. For example, in a monthly period with a minimum of two, if you could be matched on every Wednesday and were offered one potential match, the credit is seven days. We apply credits by hand, normally within 14 days of approving a claim. If your membership is active when we approve your claim, we add the credit as extra membership time, normally by moving your next renewal date back by the number of days credited, so you are not charged for those days. If your membership has ended by then, we keep the credit on your account and add it in the same way when you next take out a membership; a credit cannot be used without a membership. A credit is membership time only: it is not money and cannot be exchanged for money. The guarantee is in addition to your legal rights, which are described in section 9, and does not replace them.

To make a claim, email support@zawaaj.app from the email address registered to your account, within 30 days of the end of the billing period concerned. Before approving a claim we check our match records for that period. We may refuse a claim where our records show that your own settings made a match impossible in the weeks concerned, for example preferences that no member could meet. If we refuse a claim we will tell you why. This guarantee applies once per billing period. It covers a period bought at full price or with a discount code. It does not cover a period at an introductory price offered in the app, such as a half-price first month, even if a discount code was also used, or a period for which the store has refunded your payment. If we change this guarantee, the version in force when a billing period started applies to that period.

11. Limitation of Liability

To the maximum extent permitted by law, Zawāj shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the app.

12. Termination

• You may stop using Zawāj at any time
• You may delete your account from the Profile tab in the app, or by emailing support from the address registered to your account
• Deleting your account deactivates it immediately and closes your partnerships, requests, and matches. The account is permanently erased after a 30-day hold, during which you may ask support to reactivate it
• We may suspend or terminate your account if you violate these terms
• Upon termination, your right to use the app ceases immediately

13. Communications

By joining the waitlist or creating an account you agree that we may email you about the Zawāj launch, your account, and future updates, news, and offers. You can unsubscribe from marketing emails at any time using the link at the bottom of any email; we will still send essential messages about your account or membership. If you provide a mobile number on the waitlist, you agree that we may text you about the launch, and you can reply STOP to opt out. Our Privacy Policy explains how this information is handled.

14. Changes to Terms

We may update these Terms of Service from time to time. Changes will be reflected in updated versions of the app. Your continued use of Zawāj after changes constitutes acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

support@zawaaj.app